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Tier-1 employer, metro location and generalist networking role attract many qualified applicants.
Core networking and device expertise is transferable across industries but requires vendor-specific operational experience.
Requires vendor-specific networking knowledge, ITSM skills and a degree but lacks explicit years, so moderate filtering.
Provide managed services to maintain client IT infrastructure availability and performance through proactive monitoring and incident resolution.
Investigate and resolve first-line incidents, fulfill service requests per approved procedures, and execute maintenance tasks such as patching and configuration changes.
Identify opportunities for process improvements and automation; support project work and disaster recovery activities as needed.
Basic knowledge of network technologies including Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus, ASr and ISr routers, Cisco ACS, ISE, Meraki, and routing protocols (BGP, OSPF, EIGRP).
Experience in ITSM tools and ITSM processes with strong discipline in ticket handling per SOPs.
Bachelor's degree in information technology, computing, or equivalent experience.
Workplace: On-site; Work Experience Required: Not explicitly mentioned in the JD.
Entry-level engineer capable of handling first-line managed services incidents and fulfilling requests in a disciplined manner using documented procedures.
Comfortable working in client-facing environments with good communication skills and ability to collaborate across diverse cultural groups.
Able to adapt to changing environments and work extended hours when necessary to maintain service standards.