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Tier-1 brand, popular network engineer role, metro location, broad vendor skillset drive high competition.
Networking and firewall skills transferable across industries but vendor specifics increase domain bias.
Mandatory vendor certifications and specific networking stack make screening stringent.
Ensure continuous operational stability of client IT infrastructure by proactively monitoring, identifying, and resolving technical incidents (L2 support).
Handle medium complexity network incidents and requests involving technologies like Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls.
Contribute to change management, automation initiatives, client escalation management, and maintaining SLAs through effective communication and operational tasks.
Experience Required: Not explicitly mentioned in the JD.
Mandatory technical skills: Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus networking devices, and ticketing tools.
At least one technical certification in the above-mentioned technologies is required.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Operates effectively as an L2 network engineer with hands-on experience in network security and infrastructure technologies listed.
Comfortable working in dynamic, hybrid environments requiring proactive monitoring and cross-cultural communication.
Capable of managing incident escalation, collaborating with automation teams, and maintaining compliance with change management processes.