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Tier-1 brand, Bangalore metro location, and a common networking role increase competition.
High — role requires networking-specific skills and domain expertise, limiting cross-domain transferability.
Vendor-specific networking skills and ITSM requirements make screening moderately strict.
Provide managed networking services by monitoring, investigating, and resolving technical incidents to ensure IT infrastructure uptime.
Execute day-to-day ticket handling using ITSM tools, including patching, configuration changes, and request fulfillment following SOPs.
Support optimization efforts like incident reduction and automation opportunities, and assist in project and disaster recovery activities as needed.
Bachelor’s degree in Information Technology, Computing, or equivalent experience.
Basic understanding of networking technologies including Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASR and ISR routers, Cisco ACS, ISE, Meraki switches, and routing protocols (BGP, OSPF, EIGRP).
Experience with ITSM tools and ITSM processes in managed services contexts.
Workplace: On-site; Work Experience Required: Not explicitly mentioned in the JD.
Disciplined in daily ticket management and adhering strictly to standard operating procedures (SOPs).
Capable of working long hours and adapting to changing environments while maintaining a client-focused approach.
Skilled in cross-cultural communication and active listening to effectively serve diverse client bases.