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Known multinational, mid-level HR ops role in Pune with generalist requirements, likely high applicant competition.
HR operations and shared-services skills using ServiceNow/Workday are broadly transferable across industries.
Explicit 6–8 years requirement plus leadership and ServiceNow/Workday experience enforces strict filtering.
Lead and manage the HR Operations Coordinator team to execute end-to-end cross-entity HR processes ensuring accurate, efficient service delivery.
Oversee workload allocation, case dispatch, service levels, escalations, and team coaching while maintaining governance, compliance, and audit readiness.
Identify operational risks, process gaps, and lead continuous improvement initiatives to enhance HR service delivery and experience.
Bachelor’s degree in Human Resources, Business Administration, or related field.
6–8 years of experience in HR Operations or HR Shared Services with 2–3 years in a supervisory/team lead role.
Hands-on experience with case management tools (e.g., ServiceNow) and knowledge of HRIS platforms (e.g., Workday).
This is a fixed-term contract (18–24 months) based in Pune with shift hours from 1:00PM to 10:00PM IST.
Experienced in implementing or stabilizing HR processes within shared services, transformation, or integration settings.
Strong operational leadership capability demonstrated by managing distributed teams, escalations, performance, and stakeholder engagement.
Comfortable working in a global/shared services environment supporting multiple time zones and partnering with HR and non-HR functions.