Manager - Sales- India
Sourceo7–12 yrsMumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted on 14 Sept
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Job description
Structured overview of role & requirements
About This Role
- Execute customer success management strategy focusing on customer retention, churn mitigation, and driving adoption and consumption of services.
- Build and maintain customer relationships, handling escalations and special requests related to performance, quality, and improvements.
- Collaborate with cross-functional teams to resolve business issues and ensure commitments from onboarding phase are met, directly impacting assigned account results.
Minimum Requirements
- Bachelor's degree or equivalent experience; MBA preferred.
- 7-12 years of enterprise sales or service management experience.
- Experience in account management and sales, including ability to deliver business and technical presentations.
- Customer success management experience with focus on churn mitigation and customer satisfaction.
Ideal Candidate Profile
- Experienced in managing customer life cycle including onboarding, engagement, and service adoption with operational ownership.
- Proven ability to coordinate across multiple internal teams for service delivery and issue resolution.
- Skilled at tracking customer KPIs such as SLAs, feedback, and governance outcomes to drive service improvements.