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Popular sales-manager title, seniority band, and generalist skillset increase applicant competition.
Customer-success and account-management skills are broadly transferable across industries, though enterprise experience is preferred.
Explicit 7–12 years enterprise sales requirement and domain-specific customer-success experience make filters strict.
Execute customer success management strategy focusing on customer retention, churn mitigation, and driving adoption and consumption of services.
Build and maintain customer relationships, handling escalations and special requests related to performance, quality, and improvements.
Collaborate with cross-functional teams to resolve business issues and ensure commitments from onboarding phase are met, directly impacting assigned account results.
Bachelor's degree or equivalent experience; MBA preferred.
7-12 years of enterprise sales or service management experience.
Experience in account management and sales, including ability to deliver business and technical presentations.
Customer success management experience with focus on churn mitigation and customer satisfaction.
Experienced in managing customer life cycle including onboarding, engagement, and service adoption with operational ownership.
Proven ability to coordinate across multiple internal teams for service delivery and issue resolution.
Skilled at tracking customer KPIs such as SLAs, feedback, and governance outcomes to drive service improvements.