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Popular sales/customer-success title combined with senior level but non-Tier1 employer yields moderate competition.
Role requires telecom/network services, contract management and usage-based services expertise, limiting cross-industry fit.
Explicit 10-15 years requirement, customer-facing targets, and industry-specific responsibilities enforce strict filters.
Drive revenue growth and contract renewals in assigned accounts through churn mitigation, upsell/cross-sell, and accelerating service delivery funnel conversion.
Manage full lifecycle of customer accounts including onboarding, adoption, expansion of usage-based services, and ensuring contract compliance to achieve Revenue AOP and NPS targets.
Develop and maintain deep relationships with customer senior management to enhance customer lifetime value and execute churn mitigation and contract lifecycle management strategies.
10 - 15 years in customer-facing roles with experience in customer success management, account management, or service management, carrying revenue targets.
Relevant Technical/Business Degree or MBA required.
Experience with contract management, revenue growth, renewal management, and customer onboarding mandatory.
Work Experience Required: 10 - 15 years in relevant roles.
Experienced in driving revenue growth and churn mitigation in B2B or enterprise customer success environments with target accountability.
Skilled in managing complex contract lifecycles and delivering customer lifecycle management end-to-end.
Strategic operator capable of collaborating across sales, delivery, and program management teams to accelerate revenue realization and enhance customer value.