Deputy General Manager - CSM- Sales - Continental Europe
Sourceo10–15 yrsPuneOn-siteDirect career pageEst. 25–45 LPA
Posted on 14 Sept
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Job description
Structured overview of role & requirements
About This Role
- Drive revenue growth and contract renewals in assigned accounts through churn mitigation, upsell/cross-sell, and accelerating service delivery funnel conversion.
- Manage full lifecycle of customer accounts including onboarding, adoption, expansion of usage-based services, and ensuring contract compliance to achieve Revenue AOP and NPS targets.
- Develop and maintain deep relationships with customer senior management to enhance customer lifetime value and execute churn mitigation and contract lifecycle management strategies.
Minimum Requirements
- 10 - 15 years in customer-facing roles with experience in customer success management, account management, or service management, carrying revenue targets.
- Relevant Technical/Business Degree or MBA required.
- Experience with contract management, revenue growth, renewal management, and customer onboarding mandatory.
- Work Experience Required: 10 - 15 years in relevant roles.
Ideal Candidate Profile
- Experienced in driving revenue growth and churn mitigation in B2B or enterprise customer success environments with target accountability.
- Skilled in managing complex contract lifecycles and delivering customer lifecycle management end-to-end.
- Strategic operator capable of collaborating across sales, delivery, and program management teams to accelerate revenue realization and enhance customer value.