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Strong employer brand and metro location but niche ServiceNow specialization reduces applicant density.
ServiceNow platform expertise is tool-specific and typically requires direct platform experience across industries.
No explicit years but mandatory advanced ServiceNow, JavaScript, integrations and Flow Designer skills indicate moderate filtering.
Develop, customize, and configure ServiceNow modules including Incident, Problem, Change, Knowledge Management, Request Management, ERM, and Employee Centre to meet specific business needs.
Write and maintain advanced JavaScript scripts (business rules, UI actions) and integrate ServiceNow with other systems via Integration Hub or custom APIs.
Provide BAU support during UK/India business hours, including 24x7 on-call and weekend rota support, focusing on Security Operations and ITSM platform enhancements.
Advanced JavaScript scripting skills within ServiceNow platform including Business Rules, Client Scripts, UI Actions, and Script Includes.
Experience with customizing forms, dashboards, reports, and CMDB configuration management.
Experience with Flow Designer, orchestrations for workflow automation, and integrations using Integration Hub or APIs.
Work Experience Required: Not explicitly mentioned in the JD. Location: Gurgaon or Bangalore. Must be available for 24x7 support rotation including weekends.
Strong expertise in IT Service Management processes and Configuration Management Database (CMDB) design and management, especially within ServiceNow.
Experience in enhancing Security Operations capabilities and ability to implement advanced features like AI/ML integrations and predictive analytics within ServiceNow.
Comfortable supporting enterprise-level ITSM platforms in a global environment requiring 24x7 operational support and cross-functional coordination.