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Senior, niche ServiceNow architect role at a known firm in Bangalore yields moderate candidate density.
Requires deep ServiceNow, ITSM and integration expertise, limiting transferability across unrelated roles or industries.
Explicit 15-16 years, ServiceNow and ITIL certifications, and deep platform expertise enforce strict shortlisting.
Define goals and create vision and roadmap for ServiceNow projects aligned with business objectives.
Own and prioritize product backlog, manage sprint development stages, and evaluate product progress iteratively.
Provide technical expertise and trusted advisor guidance on ServiceNow platform across multiple modules including ITSM, HRSD, Vulnerability Response, Employee Centre; involved throughout SDLC from requirement gathering to production delivery.
15 to 16 years of total work experience.
In-depth knowledge and hands-on experience with ServiceNow platform, including ITSM modules like Change Management, Incident Management, Problem Management, On Call-Scheduling, Reporting.
Proficiency in web development languages: JavaScript, CSS, Jelly, XML, HTML, Glide; and integration experience via APIs (SOAP/REST).
ServiceNow Administration certification and ITIL V3 Foundation certification mandatory.
Experienced technical leader comfortable with strategic and operational ServiceNow delivery in complex, enterprise environments.
Strong background in implementing ITIL-aligned processes within ServiceNow and customizing platform functionalities to business needs.
Skilled in agile development environments managing end-to-end implementations with technical mentoring capability.