Operations Manager @ ibis Mumbai Airport
Accor (company site, opens in a new tab)10–12 yrsMumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Oversee day-to-day operations across Front Office, F&B, Housekeeping, ensuring efficiency and brand compliance.
- Drive operational standards, guest satisfaction, and financial and service targets in coordination with department heads.
- Manage resource optimization, monitor performance metrics, implement corrective actions, and lead cross-functional coordination during peak periods.
Minimum Requirements
- Bachelor’s degree or Diploma in Hotel Management or Hospitality Management.
- 10–12 years of relevant hotel operations experience, preferably in branded hotels.
- Experience in supervisory/management roles with proven team-handling skills and knowledge of hotel P&L, budgeting, and cost control.
- Proficiency in hotel operating systems and MS Office; experience with Accor or similar brand systems is advantageous.
Ideal Candidate Profile
- Experienced in managing multiple hotel departments within a branded hotel environment, capable of driving both operational and financial performance.
- Skilled in maintaining and improving guest satisfaction through proactive monitoring of feedback and service standards.
- Able to lead and motivate teams in a cluster environment while ensuring compliance with safety, hygiene, and statutory standards.