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Tier-1 employer and Bangalore metro increase applicant density despite niche networking certification requirement.
Vendor-specific networking certifications limit transferability across industries, but core networking skills remain broadly applicable.
Mandatory vendor certifications and networking domain skills create moderate filtering, despite no explicit years requirement.
Ensure operational stability of clients' IT infrastructure by proactive monitoring, incident identification, investigation, and resolution in line with SLAs.
Handle second-line support tickets of medium complexity, including escalation to Centres of Excellence and coordinating shifts.
Contribute to automation efforts, client escalations, change management, trend analysis, and support disaster recovery tasks as needed.
Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
At least one technical certification in the mentioned networking/security technologies.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Operates effectively in a hybrid work environment supporting global clients with a client-first mindset.
Capable of managing second-line technical support incidents and collaborating with multiple teams including automation and service desk.
Experienced in planning, risk identification, and working under pressure with cross-cultural communication skills.