Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Tier-1 employer, metro location, and mid-level IT operations role increase candidate competition.
Specialized networking and managed-services expertise limits cross-industry portability moderately.
Multiple mandatory networking technologies and enterprise managed-services experience increase filtering rigor.
Manage and resolve escalated technical incidents and problems in clients' IT networking infrastructure, ensuring operational continuity within SLAs.
Support clients on complex networking issues, document resolutions, and contribute to improvements and automation in client environments.
Provide high-level troubleshooting, manage ticket handovers, and coach service desk and operations teams with technical expertise.
Deep technical expertise in networking functions with experience on tools like Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr/ISr routers, SecureCrT, LogicMonitor.
Advanced managed services experience including ticketing tools (preferably ServiceNow) and vendor management.
Experience handling multiple large global enterprise client outsourcing projects.
Bachelor's degree in IT/Computing or equivalent qualification.
Proven ability to work independently handling high-pressure and urgent escalation scenarios.
Skilled in change management including risk identification and mitigation in large-scale managed services operations.
Strong client service orientation with effective cross-cultural communication skills to engage global client stakeholders.