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Tier-1 brand, metro role, and generalist order-management responsibilities increase applicant competition significantly.
Order-to-cash and billing skills transfer across industries but IT-services contract nuances raise moderate domain sensitivity.
Moderate filters: unspecified years but required billing, order-management and leadership experience increase selection rigor.
Manage customer order processing from receipt through fulfilment, ensuring accuracy, compliance, and timely updates to sales teams.
Serve as escalation point and coach for less experienced team members, ensuring quality and error prevention in order and invoice processing.
Collaborate with cross-functional teams to resolve order discrepancies and generate accurate invoices aligning with contractual terms.
Significant relevant experience in order fulfilment administration or related roles, including some team leadership experience.
Experience with billing in order fulfilment or related processes.
High school diploma or equivalent qualification.
Workplace type: Hybrid.
Experience in a global IT services organization preferred for better domain fit.
Demonstrated ability to independently manage methods and lead a team in order management tasks.
Strong proficiency with order management software and Microsoft Excel to handle data accuracy and reporting.