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Strong Tier-1 brand and a common associate PM title create moderate applicant competition.
PM skills are transferable, though healthcare SaaS and client-facing experience favor industry-experienced candidates.
Mandatory 2+ years, SaaS/client-facing experience and US-hours requirement raise screening strictness.
Lead coordination and management of virtual and onsite educational training sessions for healthcare clients, including scheduling, client communication, and logistics.
Manage client data and project plans using CRM, LMS, and Smartsheet; ensure compliance with contract terms and organizational policies.
Support and improve educational service delivery workflows and documentation, escalate LMS issues, and track education metrics.
Minimum 2 years experience in project management and as a project coordinator/trainer.
Experience with SaaS technology implementation or support, client relationship management, and client-facing roles.
Proficient with Microsoft Office tools (PowerPoint, Visio, Excel, Word) and project management tools (Smartsheet).
Ability to support customers during USA Central time zone business hours (8:30 PM to 4:30 AM IST).
Experienced in managing complex client education projects within healthcare or health informatics sectors, capable of handling recurring client relationships and issue resolution.
Skilled in applying project management methodologies, including risk and conflict management, with capability to work independently and implement process improvements.
Comfortable using enterprise AI tools for productivity enhancements and adapting to dynamic, cross-time-zone work environments.