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Tier-1 brand, common sales-ops title and mid-level seniority make candidate pool highly competitive.
Core sales-operations skills transfer across industries, but SaaS and retention experience increase domain specificity.
Requires SaaS sales-ops, retention negotiation experience and Salesforce proficiency, so moderate filtering.
Partner with Revenue leadership to execute customer retention strategy, focusing on account planning, deal preparation, and billing coordination for complex, high-risk accounts.
Lead cross-functional coordination ensuring alignment and exceptional client service, support renewal negotiations to optimize outcomes, and monitor market and account trends to advise deal strategy.
Deliver regular revenue forecasts and drive adoption of enablement tools to support pricing, packaging, retention, and opportunities for upselling and cross-selling.
Professional experience in SaaS or a similar business environment is required.
Client-facing experience with retention and negotiation preferred.
Proficiency in Salesforce, Excel, PowerPoint, and relevant data management/reporting tools required.
Work Experience Required: Not explicitly mentioned in the JD; English fluency is mandatory; Candidates must be open to working EMEA mid-shift.
Experienced in sales operations/support with strong strategic partnership and coordination skills across revenue and account teams.
Demonstrates expertise in complex deal enablement, renewals, and client retention strategies within global or cross-functional environments.
Capable of leveraging data tools and market insights to inform deal strategy and support high-risk accounts effectively.