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Remote role, popular CSM title, and mid-level (around 6 years) requirement increase applicant competition.
Requires SaaS enterprise CSM experience and supply-chain preference, limiting cross-industry transferability.
Explicit minimum six years SaaS enterprise CSM experience creates strict screening on experience and domain fit.
Manage and grow assigned enterprise customer accounts by increasing product adoption, driving usage, ensuring retention, and customer satisfaction.
Establish and maintain strategic advisor relationships with customers, conducting Executive Business Reviews to assess goals, progress, and opportunities.
Identify upsell opportunities and advocate for customer needs internally, while managing account escalations and cross-departmental collaboration.
At least 6 years of experience in Customer Success or Account Management roles with enterprise customers at a SaaS company.
Supply Chain industry experience preferred.
Willingness to work night shifts and travel occasionally for customer engagements.
Bilingual proficiency is good to have but not mandatory.
Experienced in SaaS Customer Success roles focusing on enterprise clients with a consultative and strategic approach to account management.
Comfortable working cross-functionally in fast-paced environments undergoing frequent change.
Capable of multitasking, prioritizing workload, and driving efficient problem resolution independently.