Customer Success Manager
FourKites, Inc. (company site, opens in a new tab)6+ yrsRemoteDirect career pageEst. 14–22 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and grow assigned enterprise customer accounts by increasing product adoption, driving usage, ensuring retention, and customer satisfaction.
- Establish and maintain strategic advisor relationships with customers, conducting Executive Business Reviews to assess goals, progress, and opportunities.
- Identify upsell opportunities and advocate for customer needs internally, while managing account escalations and cross-departmental collaboration.
Minimum Requirements
- At least 6 years of experience in Customer Success or Account Management roles with enterprise customers at a SaaS company.
- Supply Chain industry experience preferred.
- Willingness to work night shifts and travel occasionally for customer engagements.
- Bilingual proficiency is good to have but not mandatory.
Ideal Candidate Profile
- Experienced in SaaS Customer Success roles focusing on enterprise clients with a consultative and strategic approach to account management.
- Comfortable working cross-functionally in fast-paced environments undergoing frequent change.
- Capable of multitasking, prioritizing workload, and driving efficient problem resolution independently.