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Remote role, mid-level experience, and recognizable startup brand, but specialized DBMS expertise narrows applicant pool.
Strong DBMS, distributed systems, and cloud requirements limit cross-industry transferability.
Explicit 5+ years and strong DBMS/cloud technical requirements enforce strict screening.
Provide consultative support and oversight for strategic and enterprise customers, balancing 50% TAM functions and 50% escalated L3 support cases.
Lead projects, escalations, onboarding, and meetings to drive customer success and collaborate with Product Management, Engineering, and Sales on roadmap and account plans.
Travel regionally (up to 35%) to support onsite customer visits and deliver 24x7 high-quality global support.
Minimum 5 years in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles.
At least 5 years of industry experience with scalable, fault-tolerant, distributed database management systems (DBMS).
Technical expertise in DBMS, OLAP, Cloud/SaaS platforms, distributed systems, Linux/Unix, Kubernetes, System or Network Administration.
Experience with a major public cloud provider (AWS, GCP, Azure) infrastructure as a service offerings.
Experienced in leading and shipping large, complex technical projects involving multiple engineers.
Strong customer-facing communication skills paired with collaboration across Support, Engineering, and Sales teams.
Comfortable in global, distributed environments with a mix of remote work and regional travel.