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Niche Blue Yonder product expertise and 6+ years requirement reduces candidates, but mid-level technical role remains moderately competitive.
Heavy Blue Yonder SCPO domain and supply chain product experience require industry-specific background.
Mandatory 6+ years, 3+ supply chain experience and specific tech stack make filters strict.
Own end-to-end customer implementations and technical support during supply chain software upgrades, deployments, and post-production.
Lead technical troubleshooting including code development and collaboration with solution experts for complex issue resolution.
Drive SaaS product enablement by introducing automation, new features, and service improvements for deployed customers.
6+ years in Software/SaaS industry, with 3+ years in supply chain planning domain and customer support experience.
Expertise in Oracle SQL and/or MS SQL, operating systems (Unix, Windows), programming (C#, ASP.Net), and scripting (Unix Shell, Python, Perl).
Experience with Blue Yonder Supply Chain Planning solutions (SCPO suite: ESP, Demand, Fulfillment, Promotions, Inventory Optimization) preferred.
Work Experience Required: 6+ years Software/SaaS, 3+ years supply chain planning customer support experience.
Demonstrates strong technical foundation with hands-on experience in software development and deployment in supply chain SaaS products.
Experienced in troubleshooting and guiding partner/customer integration using Blue Yonder Planning Solutions and industry best practices.
Comfortable managing multiple customer escalations with flexible hours and maintaining customer relationships under pressure.