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Remote role and Gurgaon metro increase visibility, but senior, insurance-specific requirement limits applicant pool.
Requires minimum five years in life-insurance processes, making industry-specific experience essential.
Explicit 10+ years overall plus mandatory 5 years insurance domain makes hiring filters strict.
Manage direct online channel sales (~₹350 Cr. business) through call center vendor partnership including day-to-day vendor operations and strategy to scale digital sales.
Own performance monitoring, resource and incentive planning, data analysis, and build dashboards for actionable insights and process improvement.
Collaborate cross-functionally (Digital Marketing, IT, Operations, Underwriting) to drive conversion, product mix, SLA adherence, compliance, and enhance customer experience.
Graduation degree required.
10+ years total work experience with minimum 5 years in Life Insurance domain or process.
Experience managing vendor partnerships and operational processes related to sales and underwriting.
Good verbal and written communication skills.
Experienced in Life Insurance sales operations with strong vendor management capabilities.
Comfortable handling data analytics to drive business outcomes and continuous process improvement.
Proven ability to coordinate across multiple internal teams and lead performance reviews and presentations to senior management.