Senior Manager - Quality & Service Excellence
Axis Max Life Insurance (company site, opens in a new tab)8+ yrsRemoteDirect career pageEst. 18–30 LPA
Posted on 14 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and execute strategic Six Sigma and transformational projects focused on distribution functions to improve process efficiency, revenue, and cost savings.
- Manage project governance, provide dashboards and reviews to senior leadership and stakeholders, and mentor Lean Six Sigma projects (Black Belt/Green Belt).
- Develop and drive process excellence initiatives including process documentation, gap analysis, training, and adoption of quality culture across functions.
Minimum Requirements
- Certified Lean Six Sigma Black Belt with proficiency in Minitab tool.
- Graduate degree with 8+ years experience in Lean Six Sigma improvement and transformational projects, preferably in BFSI and insurance distribution functions.
- Experience in process improvement using Kaizens and LEAN tools.
- Experience in design thinking and innovation methodologies preferred.
Ideal Candidate Profile
- Experienced in managing complex process improvement projects with measurable business impact in distribution or insurance sectors.
- Strong skills in stakeholder management, change management, and cross-functional collaboration including reporting to senior leadership.
- Able to blend Six Sigma methodologies with design thinking and innovation to drive continuous quality and service excellence.