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Mid-level DevOps role in Bangalore with broad cloud and SRE requirements, attracting high competition.
Core DevOps and L3 support skills are transferable, but government compliance and enterprise context increase sensitivity.
Requires 5+ years L3 support, cloud, observability, and scripting—tight mandatory technical filters.
Own end-to-end resolution of critical application incidents including root cause analysis and client communication.
Collaborate with Engineering, DevOps, Product, and Sales teams to improve platform stability, scalability, and client onboarding.
Monitor system health and manage alerts, ensuring compliance with IT service delivery standards across Incident, Problem, and Change Management.
5+ years of Level 3 support experience for enterprise applications.
Strong technical knowledge of cloud platforms (AWS, Azure, or GCP), Linux OS, log analysis, and observability tools like Datadog or Grafana.
Experience with root cause analysis, IT service delivery frameworks, process automation, Python scripting, and ticketing tools such as ServiceNow or Jira.
Bachelor’s degree or equivalent work experience from an accredited university.
Experienced Level 3 support professional with deep technical troubleshooting skills in cloud and multi-tier environments.
Able to take ownership of critical incidents and maintain stakeholder communication until resolution.
Comfortable working cross-functionally with engineering and product teams to drive continuous improvement and client onboarding.