Senior L3 Systems Engineer
Sourceo5+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 30d ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end resolution of critical application incidents including root cause analysis and client communication.
- Collaborate with Engineering, DevOps, Product, and Sales teams to improve platform stability, scalability, and client onboarding.
- Monitor system health and manage alerts, ensuring compliance with IT service delivery standards across Incident, Problem, and Change Management.
Minimum Requirements
- 5+ years of Level 3 support experience for enterprise applications.
- Strong technical knowledge of cloud platforms (AWS, Azure, or GCP), Linux OS, log analysis, and observability tools like Datadog or Grafana.
- Experience with root cause analysis, IT service delivery frameworks, process automation, Python scripting, and ticketing tools such as ServiceNow or Jira.
- Bachelor’s degree or equivalent work experience from an accredited university.
Ideal Candidate Profile
- Experienced Level 3 support professional with deep technical troubleshooting skills in cloud and multi-tier environments.
- Able to take ownership of critical incidents and maintain stakeholder communication until resolution.
- Comfortable working cross-functionally with engineering and product teams to drive continuous improvement and client onboarding.