Manager - Site Reliability Engineering
Axis Max Life Insurance (company site, opens in a new tab)5–7 yrsRemoteDirect career pageEst. 12–22 LPA
Posted on 14 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage day-to-day application support operations ensuring timely resolution of high-severity incidents (SEV1/SEV2) by coordinating across multiple support levels and development teams.
- Drive incident lifecycle management including proactive monitoring, SLA adherence, root cause analyses (RCA/RCCA), and maintain support documentation and SOPs.
- Design and deliver executive-level dashboards and MIS reports focusing on incident trends, system health, and support performance using tools like Power BI, Tableau, or Excel.
Minimum Requirements
- 5-7 years of hands-on experience in application support or site reliability engineering.
- Bachelor’s degree in Engineering (B.E./B.Tech) or MCA preferred.
- Proficiency with application support tools (ServiceNow, JIRA), monitoring/logging tools (Splunk, ELK Stack, Dynatrace), cloud platforms (AWS, Azure), and scripting languages (Shell, Python, PowerShell).
- Strong understanding of ITIL framework (preferably ITIL 4 certified) and experience with Agile/Scrum methodologies.
Ideal Candidate Profile
- Experienced managing high-severity incident resolution with strong cross-functional coordination across technical and business teams.
- Capable of developing and maintaining automated monitoring, alerting, and reporting systems tailored for senior leadership consumption.
- Skilled in data analysis and storytelling to extract insights for decision-making and continuous improvement in IT service delivery.