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Known brand, remote option, mid-level SRE title, and metro location increase applicant competition.
SRE skills are broadly transferable across industries despite insurance-specific processes.
Explicit 5–7 years, mandatory SRE skills, and ITIL/regulatory context increase screening strictness.
Lead and manage day-to-day application support operations ensuring timely resolution of high-severity incidents (SEV1/SEV2) by coordinating across multiple support levels and development teams.
Drive incident lifecycle management including proactive monitoring, SLA adherence, root cause analyses (RCA/RCCA), and maintain support documentation and SOPs.
Design and deliver executive-level dashboards and MIS reports focusing on incident trends, system health, and support performance using tools like Power BI, Tableau, or Excel.
5-7 years of hands-on experience in application support or site reliability engineering.
Bachelor’s degree in Engineering (B.E./B.Tech) or MCA preferred.
Proficiency with application support tools (ServiceNow, JIRA), monitoring/logging tools (Splunk, ELK Stack, Dynatrace), cloud platforms (AWS, Azure), and scripting languages (Shell, Python, PowerShell).
Strong understanding of ITIL framework (preferably ITIL 4 certified) and experience with Agile/Scrum methodologies.
Experienced managing high-severity incident resolution with strong cross-functional coordination across technical and business teams.
Capable of developing and maintaining automated monitoring, alerting, and reporting systems tailored for senior leadership consumption.
Skilled in data analysis and storytelling to extract insights for decision-making and continuous improvement in IT service delivery.