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Metro location, mid-level (3–5 yrs), and broad skill set requirements increase applicant competition.
Core skills—ticketing, Excel reporting, and AI tool usage—are broadly transferable across industries.
Explicit 3–5 years plus mandatory Excel, reporting, and AI tools familiarity creates moderate screening filters.
Manage and track service tickets from initiation to resolution, ensuring timely updates and proper routing.
Prepare daily to monthly operational reports, including dashboards and performance summaries, using data from multiple sources.
Leverage AI tools to enhance productivity, support billing and chargeback activities, and automate repetitive administrative tasks.
Bachelor’s degree or equivalent in Business Administration, Operations, Finance, Information Systems, or related field.
3 to 5 years of relevant experience including service ticket management and operational reporting.
Advanced Microsoft Excel skills (PivotTables, VLOOKUP, XLOOKUP, Power Query, formulas, charts, data analysis).
Proficiency with AI platforms like ChatGPT, OpenClaw, NemoClaw, Hermes Agents, and experience in billing/chargeback validation is preferred but not mandatory.
Experienced in handling service tickets and operational reporting within tech or support environments.
Comfortable working in a hybrid Bengaluru setup, managing both manual and AI-assisted processes.
Skilled in data analysis and reporting tools, with a focus on improving processes through automation and AI integration.