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Mid-level, metro role with specialized Okta/ITSM skills at a mid-tier employer yields moderate applicant density.
Skills (Okta, M365, ITSM) transfer across industries but are moderately specialized, requiring domain experience.
Explicit seven-plus years, 2.5 years lead experience, and mandatory Okta/ITSM skills increase filtering stringency.
Lead and manage APAC and EMEA-hours JIRA Service Management support queue end-to-end, ensuring SLA attainment and queue health reporting.
Serve as the senior Okta administrator in Pune, handling lifecycle management, MFA policy, security groups, application onboarding, and directory hygiene for 2000+ users.
Coach Pune IT Support Engineers, act as escalation for APAC, partner with US lead on platform ownership, and drive process documentation and practice growth in Pune.
Bachelor's degree in Computer Science, Information Systems, or related technical field.
7+ years of enterprise IT support, service-desk, or systems administration experience in a global company.
2.5+ years of team lead experience including queue ownership, SLA reporting, coaching, and escalation.
Strong hands-on experience with Okta administration at scale (500+ users), JIRA Service Management power user/administrator, Microsoft 365/Entra ID administration, plus knowledge of one Windows endpoint management platform.
Experienced in managing identity and endpoint support operations across global, multi-office environments with focus on APAC and EMEA time zones.
Proficient in cross-regional collaboration involving US, EMEA, and APAC teams, including producing operational documentation and process improvements.
Capable of independently owning service desk queue health, escalation, coaching, and platform architecture partnership with overseas teams.