Lead IT Services & Support Engineer
Comscore, Inc. (company site, opens in a new tab)7+ yrsPuneOn-siteDirect career pageEst. 12–20 LPA
Posted on 14 Sept
Reach people at Comscore, Inc.
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Comscore, Inc. you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead and manage APAC and EMEA-hours JIRA Service Management support queue end-to-end, ensuring SLA attainment and queue health reporting.
- Serve as the senior Okta administrator in Pune, handling lifecycle management, MFA policy, security groups, application onboarding, and directory hygiene for 2000+ users.
- Coach Pune IT Support Engineers, act as escalation for APAC, partner with US lead on platform ownership, and drive process documentation and practice growth in Pune.
Minimum Requirements
- Bachelor's degree in Computer Science, Information Systems, or related technical field.
- 7+ years of enterprise IT support, service-desk, or systems administration experience in a global company.
- 2.5+ years of team lead experience including queue ownership, SLA reporting, coaching, and escalation.
- Strong hands-on experience with Okta administration at scale (500+ users), JIRA Service Management power user/administrator, Microsoft 365/Entra ID administration, plus knowledge of one Windows endpoint management platform.
Ideal Candidate Profile
- Experienced in managing identity and endpoint support operations across global, multi-office environments with focus on APAC and EMEA time zones.
- Proficient in cross-regional collaboration involving US, EMEA, and APAC teams, including producing operational documentation and process improvements.
- Capable of independently owning service desk queue health, escalation, coaching, and platform architecture partnership with overseas teams.