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Remote, metro location, generalist sales title, 3–6 years experience, and known employer increase applicant competition.
Role requires insurance/agency sales experience and CRM coordination, so moderate industry-specific fit sensitivity.
Explicit 4-year requirement and domain-relevant experience make shortlisting moderately strict.
Lead and manage a team of Sales Desk Managers to meet input/output goals and control attrition within allowed limits.
Ensure timely resolution of field queries and provide support for escalations, collaborating with RM and ZVP to enhance customer satisfaction.
Support Head-Sales Desk in driving organizational initiatives like In-sighting activities and Surveys, and maintain weekly governance of the team.
Bachelor's degree or equivalent.
Minimum 4 years of relevant experience.
Proficiency in MS Word, Excel, and PowerPoint.
Location requirement: Gurugram Digital Centre.
Experienced in team leadership with a focus on performance analysis and goal achievement in sales environments.
Skilled in cross-functional collaboration and escalation management involving senior stakeholders (RM, ZVP).
Capable of coaching and developing team members with strong communication skills in English and Hindi.