Center Manager - Tele Sales
Axis Max Life Insurance (company site, opens in a new tab)MaharashtraOn-siteDirect career pageEst. 6–10 LPA
Posted on 14 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and manage the Virtual Relationship initiative focused on enhancing customer experience through dedicated relationship managers.
- Ensure resolution of all customer concerns related to insurance policies, including policy service needs and renewal collections.
- Lead and coordinate efforts to move from a transactional approach to a more consultative and proactive customer engagement model.
Minimum Requirements
- Experience in tele sales or customer relationship management within the insurance domain preferred but not explicitly stated.
- Location requirement: Mumbai, Maharashtra, India.
- Work Experience Required: Not explicitly mentioned in the JD.
- No specific educational qualification or notice period mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing tele sales teams or customer engagement functions within financial services or insurance sectors.
- Ability to lead initiatives aimed at improving customer retention and satisfaction through proactive engagement.
- Comfortable operating in a multi-channel distribution environment with a focus on service delivery and customer-centric processes.