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Metro tele-sales manager at known insurance brand with unspecified experience, moderate competition.
Sales management skills transferable, but insurance domain knowledge creates moderate bias.
No explicit years or certifications listed, so screening likely flexible and skills-focused.
Own and manage the Virtual Relationship initiative focused on enhancing customer experience through dedicated relationship managers.
Ensure resolution of all customer concerns related to insurance policies, including policy service needs and renewal collections.
Lead and coordinate efforts to move from a transactional approach to a more consultative and proactive customer engagement model.
Experience in tele sales or customer relationship management within the insurance domain preferred but not explicitly stated.
Location requirement: Mumbai, Maharashtra, India.
Work Experience Required: Not explicitly mentioned in the JD.
No specific educational qualification or notice period mentioned in the JD.
Experienced in managing tele sales teams or customer engagement functions within financial services or insurance sectors.
Ability to lead initiatives aimed at improving customer retention and satisfaction through proactive engagement.
Comfortable operating in a multi-channel distribution environment with a focus on service delivery and customer-centric processes.