Assistant Manager - Customer Engagement (Agency)
Axis Max Life Insurance (company site, opens in a new tab)1–2 yrsMaharashtraOn-siteDirect career pageEst. 4–7 LPA
Posted on 14 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end new business processing and premium banking (initial and renewal).
- Handle customer service requests including retention of surrender, freelook, and misselling requests to ensure high customer satisfaction and Net Promoter Scores (NPS).
- Oversee life and health claims processing, compliance issues, vendor payments, audit services, and office administration assets management.
Minimum Requirements
- Graduate/Post-Graduate in any discipline.
- 1-2 years experience in front-end customer service.
- Proficient in Excel for data management.
- Location: Mumbai – GO2.
Ideal Candidate Profile
- Experienced in customer engagement within insurance or financial services operations.
- Strong coordination and communication skills focused on managing multiple operational responsibilities.
- Able to maintain service quality metrics such as surrender retention, NPS, and timely vendor payments.