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Metro location, known insurance brand, early-career generalist customer-operations role attracts strong candidate density.
Customer service skills transferable, but insurance-specific claims and policy processing require domain familiarity.
Explicit 1–2 years customer-service requirement plus insurance claims/process knowledge enforces moderate filtering.
Manage end-to-end new business processing and premium banking (initial and renewal).
Handle customer service requests including retention of surrender, freelook, and misselling requests to ensure high customer satisfaction and Net Promoter Scores (NPS).
Oversee life and health claims processing, compliance issues, vendor payments, audit services, and office administration assets management.
Graduate/Post-Graduate in any discipline.
1-2 years experience in front-end customer service.
Proficient in Excel for data management.
Location: Mumbai – GO2.
Experienced in customer engagement within insurance or financial services operations.
Strong coordination and communication skills focused on managing multiple operational responsibilities.
Able to maintain service quality metrics such as surrender retention, NPS, and timely vendor payments.