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Remote posting, recognizable insurer brand, metro Gurgaon, and a generalist operations title increase applicant competition.
Role combines general operations skills with bancassurance-specific processes, yielding moderate cross-industry transferability.
No explicit years, certifications, or specialized technical requirements, so filters are likely flexible.
Lead end-to-end policy issuance support for Banca and allied partners through Relationship Manager (RM) model.
Drive operational efficiency improvements and enhance customer satisfaction in the policy issuance process.
Manage people, processes, and vendors effectively to ensure first-class customer experience.
Work Experience Required: Not explicitly mentioned in the JD.
Location: Gurgaon (Home Office Branch: Gurugram -90C).
Domain Experience: Experience in customer experience, ecommerce, or insurance operations preferred but not explicitly stated.
Notice Period: Not explicitly mentioned in the JD.
Experience managing relationship managers or similar operational teams in policy issuance or customer assistance roles.
Demonstrated ability to improve operational efficiency and customer satisfaction metrics.
Comfortable working in a multi-channel distribution environment involving banca and allied partners.