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Remote US-hours role, common Customer Success title, and mid-level experience raise applicant density.
Customer success skills are transferable, but jewelry/CAD preference increases domain-specific fit sensitivity.
Requires 2+ years, US-hours availability, and neutral English—moderate filtering.
Serve as the primary point of contact for customers managing custom jewelry design and manufacturing orders.
Clarify customer design requirements and coordinate internally with CAD designers and production teams to ensure smooth order progression.
Support pricing, track order status, follow up on approvals, and improve workflow efficiency using technology or automation.
2+ years experience in Customer Success, Account Management, Client Services, Operations, or similar customer-facing roles.
Excellent written and spoken English with strong verbal communication and listening skills.
Highly organized with tech-savviness and ability to quickly learn new systems/software.
Comfortable working US business hours.
Experience in jewelry, diamonds, gemstones, luxury products, or custom manufacturing strongly preferred.
Able to manage multiple complex customer projects simultaneously while maintaining accuracy under tight deadlines.
Demonstrates strong ownership and accountability, comfortable handling both customer-facing and operational tasks including CAD coordination and production tracking.