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High competition from Tier-1 brand, mid-level generalist role, metro location, and broad cloud skillset.
Medium—cloud skills transfer across industries but GCP-specific expertise raises domain sensitivity.
High due to explicit years, mandatory cloud/Linux/Kubernetes skills and associate-level certification requirement.
Provide technical support for Google Cloud Platform (GCP) infrastructure to high-tier customers, focusing on troubleshooting and resolving cloud-related issues.
Lead and assist the support team in maintaining core metrics, resolving complex cases, and handling technical escalations.
Collaborate with Google engineers to diagnose, document, and drive resolution of product bugs and provide customer-specific architectural design solutions.
Bachelor's degree in Computer Science, Electronics, or related field.
2 to 5 years experience in customer support with enterprise clients, including Linux/Unix or Windows Server administration exposure.
Hands-on experience with Google Cloud Platform and Associate-level Cloud Certification (preferably GCP).
Strong English communication skills; knowledge of Kubernetes, virtualization, security (ACL, IAM, cloud identity), HTTP, and APIs.
Experienced in troubleshooting infrastructure-related GCP issues and providing high-touch support to enterprise customers.
Able to handle technical escalations and guide a support team with maintaining performance metrics.
Familiar with Kubernetes, Docker, and product/technical support environment, capable of collaborating with engineering teams for bug resolution.