Cloud Support Engineer Specialist - GCP - GCP Tech (Infra)
Google Operations Center (company site, opens in a new tab)2–5 yrsOn-siteDirect career pageEst. 18–30 LPA
Posted on 14 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide technical support for Google Cloud Platform (GCP) infrastructure to high-tier customers, focusing on troubleshooting and resolving cloud-related issues.
- Lead and assist the support team in maintaining core metrics, resolving complex cases, and handling technical escalations.
- Collaborate with Google engineers to diagnose, document, and drive resolution of product bugs and provide customer-specific architectural design solutions.
Minimum Requirements
- Bachelor's degree in Computer Science, Electronics, or related field.
- 2 to 5 years experience in customer support with enterprise clients, including Linux/Unix or Windows Server administration exposure.
- Hands-on experience with Google Cloud Platform and Associate-level Cloud Certification (preferably GCP).
- Strong English communication skills; knowledge of Kubernetes, virtualization, security (ACL, IAM, cloud identity), HTTP, and APIs.
Ideal Candidate Profile
- Experienced in troubleshooting infrastructure-related GCP issues and providing high-touch support to enterprise customers.
- Able to handle technical escalations and guide a support team with maintaining performance metrics.
- Familiar with Kubernetes, Docker, and product/technical support environment, capable of collaborating with engineering teams for bug resolution.