Senior Service Operations Specialist (Windows | Linux | Application , OS & Infrastructure Support)
SITA Switzerland Sàrl (company site, opens in a new tab)5+ yrsDelhi NCROn-siteDirect career pageEst. 12–20 LPA
Posted on 14 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and lead resolution of complex high-impact incidents in passenger processing applications and systems.
- Serve as technical lead during major incidents, managing coordination, investigation, and recovery efforts while ensuring quality and accuracy of escalations.
- Drive automation projects to improve operational reliability, mentor team members, and contribute to problem management and continuous process improvements.
Minimum Requirements
- Minimum 5 years’ experience in service operations, application support, or system/platform operations.
- Expert-level PowerShell scripting skills; Python programming strongly preferred.
- Deep knowledge of distributed application architectures, API integrations, Windows environments; Linux experience beneficial.
- ITIL Foundation certification and hands-on experience with major incident and problem management processes.
Ideal Candidate Profile
- Experienced operational engineer with a track record of leading complex technical incident investigations in mission-critical environments.
- Ability to translate operational challenges into automation and platform reliability enhancements working closely with SRE and engineering teams.
- Strong leadership capability to mentor peers, drive operational excellence, and maintain high standards of documentation and process rigor.