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Metro location, mid-level (5+ yrs) generalist devops role with broad requirements increases competition.
Core devops, scripting, and monitoring skills transfer across industries, though airport domain knowledge is a plus.
Explicit 5+ years requirement plus mandatory PowerShell expertise, ITIL and operational tooling raises filter strictness.
Own and lead resolution of complex high-impact incidents in passenger processing applications and systems.
Serve as technical lead during major incidents, managing coordination, investigation, and recovery efforts while ensuring quality and accuracy of escalations.
Drive automation projects to improve operational reliability, mentor team members, and contribute to problem management and continuous process improvements.
Minimum 5 years’ experience in service operations, application support, or system/platform operations.
Expert-level PowerShell scripting skills; Python programming strongly preferred.
Deep knowledge of distributed application architectures, API integrations, Windows environments; Linux experience beneficial.
ITIL Foundation certification and hands-on experience with major incident and problem management processes.
Experienced operational engineer with a track record of leading complex technical incident investigations in mission-critical environments.
Ability to translate operational challenges into automation and platform reliability enhancements working closely with SRE and engineering teams.
Strong leadership capability to mentor peers, drive operational excellence, and maintain high standards of documentation and process rigor.