Specialist Service Operations (Windows | Linux | Application , OS & Infrastructure Support)
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Job Description
Structured overview of role & requirementsAbout This Role
Monitor, analyze, and resolve incidents across passenger applications like Self-Service Bag Drop and CUPPS/Smart Path, following structured troubleshooting processes.
Develop and maintain scripts (PowerShell, Python, Bash) to automate operational tasks including log parsing, telemetry extraction, and deployment support.
Support continuous improvement through problem management, documentation, SOP updates, and collaboration with SRE, Engineering, and Field Ops teams.
Minimum Requirements
3-5 years of experience in IT operations, service support, or application troubleshooting.
Basic-to-intermediate scripting skills, with PowerShell strongly preferred; Python is a plus.
Knowledge of Windows OS fundamentals required; Linux knowledge beneficial but optional.
Experience with application logs, JSON/XML configurations, and endpoint monitoring tools (e.g., TeamViewer DEX, Nexthink, ManageEngine) necessary.
Ideal Candidate Profile
Early-career IT professional with hands-on operational and escalation experience supporting mission-critical airport systems.
Strong troubleshooting discipline with ability to follow logical, ITIL-based incident and problem management workflows.
Proactive in automation and scripting to improve service operations and reduce manual interventions.