Specialist Service Operations (Windows | Linux | Application , OS & Infrastructure Support)
SITA Switzerland Sàrl (company site, opens in a new tab)3–5 yrsDelhi NCROn-siteDirect career pageEst. 8–16 LPA
Posted on 14 Sept
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Job description
Structured overview of role & requirements
About This Role
- Monitor, analyze, and resolve incidents across passenger applications like Self-Service Bag Drop and CUPPS/Smart Path, following structured troubleshooting processes.
- Develop and maintain scripts (PowerShell, Python, Bash) to automate operational tasks including log parsing, telemetry extraction, and deployment support.
- Support continuous improvement through problem management, documentation, SOP updates, and collaboration with SRE, Engineering, and Field Ops teams.
Minimum Requirements
- 3-5 years of experience in IT operations, service support, or application troubleshooting.
- Basic-to-intermediate scripting skills, with PowerShell strongly preferred; Python is a plus.
- Knowledge of Windows OS fundamentals required; Linux knowledge beneficial but optional.
- Experience with application logs, JSON/XML configurations, and endpoint monitoring tools (e.g., TeamViewer DEX, Nexthink, ManageEngine) necessary.
Ideal Candidate Profile
- Early-career IT professional with hands-on operational and escalation experience supporting mission-critical airport systems.
- Strong troubleshooting discipline with ability to follow logical, ITIL-based incident and problem management workflows.
- Proactive in automation and scripting to improve service operations and reduce manual interventions.