Client Delivery Manager
FINOVA (company site, opens in a new tab)GurugramRemoteDirect career pageEst. 12–20 LPA
Posted on 13 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end delivery lifecycle for a portfolio of key financial client accounts including onboarding, implementation, enhancements, and in-life services.
- Act as primary client contact up to C-suite level, ensuring delivery governance, client satisfaction (NPS), and identifying commercial expansion opportunities.
- Lead cross-functional internal teams to execute platform deployments, manage delivery plans, risks, financials, and align client roadmaps with company strategy.
Minimum Requirements
- Experience required: Proven track record managing complex software implementations end-to-end within financial services or banking, preferably mortgage platform experience.
- Must have strong operational knowledge of SaaS delivery models and Agile/Waterfall methodologies.
- Ability to engage and manage C-suite relationships for enterprise customers and handle commercial growth including upsell and renewals.
- Location requirement: 3 days on-site per week in India.
Ideal Candidate Profile
- Experienced in enterprise SaaS/Finthech delivery with explicit financial services domain expertise, ideally mortgage platforms.
- Strong commercial and portfolio management skills demonstrated by managing customer accounts with C-suite engagement and delivery governance.
- Skilled in cross-functional leadership, risk mitigation, financial control, and influencing client technology roadmaps aligned with product strategy.