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Tier-1 brand, mid-level generalist NOC role, metro location, and broad skills raise applicant competition.
Core systems administration and incident triage skills are transferable across cloud and enterprise IT roles.
Explicit 3–5 years plus required systems/NOC, OS, and monitoring skills create moderate filtering of candidates.
Monitor and triage alerts across Vultr's global systems estate (compute, storage, OS, virtualization) using a consolidated dashboard as first line of response.
Execute documented runbooks to resolve common systems issues within L1 scope and escalate unresolved or complex issues to senior engineers.
Maintain accurate incident documentation, classify incidents by severity and tower, and ensure 24x7 coverage through rotational shifts including nights, weekends, and holidays.
Bachelor's degree in Engineering or equivalent relevant field (B.E./B.Tech or equivalent).
3-5 years experience in systems administration, preferably in NOC/SOC or IT operations.
Working knowledge of Linux/Windows operating systems including processes, services, and log analysis.
Willingness and ability to work rotational 24x7 shift model including nights, weekends, and holidays.
Experienced in first response incident lifecycle with strong triage and severity classification skills in fast-paced, alert-driven environments.
Familiar with monitoring/observability tools, ticketing systems (e.g. JIRA, PagerDuty), and maintaining operational documentation with clean escalation handoffs.
Comfortable working in large-scale global cloud infrastructure environment with knowledge of compute, storage, virtualization (VMs, hypervisors) and incident management fundamentals.