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Protocol Intelligence

Data-driven signals on your job's competitiveness

CV Match Score

Estimated fit based on your resume

Structured overview of role & requirements

6–10 yearsBENGALURUofficeDirect Career PageEst. 10–18 LPA

Posted 13h ago

Against your primary resume

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Role Fit

Experience

Industry Relevance

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Data-driven signals on your job's competitiveness

Competition Intensity

(High)

Mid-level HR operations role, metro location and generic title attracts many qualified applicants.

Background Fit Sensitivity

(Moderate)

HR operations skills transfer across industries, but ServiceNow/Workday and banking governance raise sensitivity.

Shortlisting Strictness

(High)

Explicit 6–10 years plus mandatory ServiceNow/Workday/SoP experience increases shortlist strictness.

Structured overview of role & requirements

Serve as primary HR helpdesk contact handling employee queries using ServiceNow HR Service Delivery modules.

Create, maintain, and review SoPs and knowledge articles related to People & Culture Operations.

Evaluate colleague responses based on a query evaluation framework and recommend process improvements.

6-10 years of relevant experience, including in high volume/complex contact centre or HR helpdesk environments.

Proficiency with ServiceNow HR Service Delivery modules; exposure to Workday and ADP systems.

Graduation in Business or Human Resources preferred.

Experience with SoP creation and query audit frameworks.

Experienced in HR operations within fast-paced, service-oriented contact centers or helpdesk settings.

Skilled in managing HR cases and knowledge base updates leveraging ServiceNow.

Strong operational focus on process simplification, automation, and compliance with HR governance.