Analyst- HR Operations
National Australia Bank (NAB) (company site, opens in a new tab)6–10 yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted on 14 Sept
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Job description
Structured overview of role & requirements
About This Role
- Serve as primary HR helpdesk contact handling employee queries using ServiceNow HR Service Delivery modules.
- Create, maintain, and review SoPs and knowledge articles related to People & Culture Operations.
- Evaluate colleague responses based on a query evaluation framework and recommend process improvements.
Minimum Requirements
- 6-10 years of relevant experience, including in high volume/complex contact centre or HR helpdesk environments.
- Proficiency with ServiceNow HR Service Delivery modules; exposure to Workday and ADP systems.
- Graduation in Business or Human Resources preferred.
- Experience with SoP creation and query audit frameworks.
Ideal Candidate Profile
- Experienced in HR operations within fast-paced, service-oriented contact centers or helpdesk settings.
- Skilled in managing HR cases and knowledge base updates leveraging ServiceNow.
- Strong operational focus on process simplification, automation, and compliance with HR governance.