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Metro location and broad skill requirements increase applicant density, but seniority and niche Process Excellence moderate competition.
Lean Six Sigma and shared-services skills transfer across industries, but GCC/consumer finance context increases domain preference.
Explicit 8+ years plus domain-specific process excellence and transformation experience creates strict shortlisting filters.
Lead and deliver process excellence and continuous improvement initiatives across multiple GCC locations focusing on productivity, quality, cycle time, and cost efficiency improvements.
Drive process standardization, simplification, and scalability using Lean Six Sigma, AI, automation, and digital tools while establishing governance for process documentation and quality management systems.
Collaborate with stakeholders including Service Delivery, Technology, and Global Shared Services teams to implement transformation initiatives and present performance metrics and business impact to leadership.
Bachelor’s degree in a relevant field.
8+ years of experience in process excellence, consulting, shared services, financial services, operations, or transformation roles.
Proficiency with Lean Six Sigma methodologies; Lean Six Sigma certification is an advantage.
Hybrid work model requiring minimum three days per week onsite in Hyderabad; willingness to travel up to 50%.
Experienced leader with a strong background in managing process excellence teams and cross-functional projects focused on operational efficiency and digital transformation.
Proven ability to collaborate with multiple global stakeholders and drive adoption of AI, automation, and data-driven decision-making in complex organizational environments.
Skilled in defining KPIs, analyzing data, and creating dashboards to measure impact and sustain continuous improvement initiatives.