IT Incident Management Analyst I
TP (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 3.5–6 LPA
Posted on 14 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end IT problem investigations including root cause analysis and implementation of corrective/preventative actions.
- Analyze IT incident trends to identify root causes and potential service interruptions, and prepare reports on repeat incidents across the organization.
- Drive process improvements to minimize operational risks and enhance overall service quality.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Specialized schooling or previous practical experience likely required in a relevant field.
- Must apply subject matter knowledge effectively to specific IT problems and ensure compliance with professional discipline standards.
- Ability to deliver work to time, cost, and quality with adaptability to changing requirements.
Ideal Candidate Profile
- Experienced in IT incident management with focus on root cause analysis and problem resolution.
- Capable of producing and interpreting incident trend reports to guide decision-making and improvements.
- Proactive in initiating process improvements to reduce risks and improve service quality in an operational IT environment.