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Popular entry-level IT support role at a known BPO with broad candidate pool.
Desktop and endpoint support skills are broadly transferable across industries and employers.
Explicit 1-2 years requirement exists but technical filters and certifications are minimal.
Provide day-to-day technical support for hardware and software systems to employees, including troubleshooting and problem escalation.
Diagnose and resolve user issues effectively and timely, ensuring user satisfaction and query resolution.
Recommend hardware/software upgrades and improvements to IT infrastructure; may lead junior co-workers and set operational objectives.
Professional or university degree in a related field.
Approximately 1-2 years of practical professional experience in technical support or related area.
Proficient in executing established IT support standards and processes independently.
Work Experience Required: Approximately 1-2 years practical experience in technical support.
Experienced in providing independent technical support with the ability to manage day-to-day IT operations and improve processes.
Capable of leading or coordinating junior team members and operational objectives.
Comfortable working within established frameworks while contributing to continuous improvement and solution development.