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Tier-1 employer but senior, niche conversational AI reduces density to medium.
Conversational AI platform skills transfer across industries but enterprise healthcare compliance raises moderate sensitivity.
Explicit 9+ years, leadership plus specific Conversational AI, cloud and Terraform requirements enforce high strictness.
Own end-to-end delivery of Conversational AI Platforms (voice and chat) with focus on Agile execution, quality, and operational excellence.
Lead design and implementation of AI-powered chatbot and voice bot solutions using Amazon Lex, Google Dialogflow, and related AI technologies.
Mentor engineering teams, manage stakeholder alignment, and drive AI adoption including Responsible AI practices and integration with CCaaS platforms.
Bachelor's or Master's degree in Computer Science, Engineering, or related field.
9+ years of software engineering experience with at least 2 years in technical or people leadership roles.
Hands-on experience with Amazon Lex, Google Dialogflow, building chatbots/voice bots, and integrating AI with CCaaS platforms.
Experience with CI/CD pipelines, Terraform, cloud-native architectures, and proficiency in Python, Node.js, or TypeScript.
Experienced in Agile delivery and stakeholder management within enterprise software environments involving conversational AI products.
Strong technical leadership in AI-powered platform development, emphasizing scalable, secure, and compliant solutions.
Skilled in accelerating AI adoption, integrating Responsible AI principles, and balancing delivery commitments with innovation.