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Tier-1 brand, popular Product Designer title, mid-level experience, metro Bengaluru, broad design skillset.
Enterprise B2B SaaS and conversational-AI experience preference limits portability across industries.
Explicit 6+ years requirement and 2+ years of lead experience make filters moderately strict.
Lead strategic design initiatives that transform complex enterprise workflows into intuitive user experiences for Freshservice, an employee experience platform.
Partner with Product and Engineering leadership to integrate user-centric design solutions into the product roadmap, influencing product strategy.
Translate deep qualitative and quantitative user research into actionable product decisions and contribute to next-gen UX paradigms such as Generative AI and conversational design.
6+ years of experience designing enterprise-grade or large-scale consumer B2B SaaS applications.
At least 2 years in a dedicated team lead or strategic design capacity.
Bachelor's degree in Design, Human-Computer Interaction (HCI), or a closely related technical or creative discipline.
Expert proficiency in modern design and collaboration tools like Figma and Miro.
Experienced in leading end-to-end design processes in fast-paced B2B SaaS environments with complex workflows.
Strong background or interest in conversational interfaces, AI-assisted workflows, or employee experience/ITSM platforms.
Data-informed and narrative-driven communicator capable of influencing cross-functional teams and driving measurable business outcomes through design.