Vice President, Operations
TaskUs (company site, opens in a new tab)NoidaOn-siteDirect career pageEst. 35–65 LPA
Posted on 14 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and oversee all operational aspects of the BPO business across service lines and locations, ensuring operational efficiency, productivity, and quality.
- Develop and implement business strategies, operational plans, and policies in alignment with company goals and drive growth in the BPO sector.
- Manage client relationships, financial operations, talent acquisition/retention, compliance, and risk management to maintain competitive edge and operational excellence.
Minimum Requirements
- Experience leading operations in a BPO or similar outsourcing service environment (exact years not specified).
- Knowledge of operational management, financial budgeting, and client relationship management in a service industry context.
- Understanding of regulatory compliance and risk management relevant to BPO operations.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Senior leadership experience with proven ability to translate strategic goals into actionable operational plans for large-scale BPO operations.
- Strong operational mindset focusing on optimizing resource allocation, process improvements, and service quality.
- Experience collaborating at executive level and managing multi-location, multi-service delivery organizations with complex client portfolios.