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Tier-1 contact-center brand, common WFM role, and metro Noida location increase applicant competition.
Role requires contact-center WFM expertise, limiting cross-industry transferability.
Explicit 1–2 years WFM/contact-center experience requirement makes shortlisting moderately strict.
Owns and manages all operational support aspects of the contact center including workforce planning: staffing, scheduling, and forecasting.
May oversee quality control, training program implementation, and support system management across one or multiple contact centers.
Works independently within established standards and continuously improves daily contact center operations.
Typically requires a professional/university degree.
Work experience: Approximately 1-2 years of relevant professional experience in contact center operations or related area.
Must be proficient in workforce planning and operational support systems.
Notice period: Not explicitly mentioned in the JD.
Experienced in managing contact center operations with focus on workforce management functions.
Capable of independently handling daily operational activities and improving processes.
Able to lead or coordinate junior team members and set daily operational objectives.