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Strong Vodafone brand and metro location raise competition, but niche roaming skills lower candidate density.
Requires specialized roaming and core-network expertise, so candidate skills are not easily transferable.
Explicit 5 to 10 years and mandatory roaming/core-network technologies make filters highly strict.
Provide 24x7 first-line support for Vodafone’s international roaming services including alarm monitoring, incident, and fault management to ensure high service availability.
Perform technical triage and coordinate with resolver teams for incident lifecycle management across roaming platforms and core network domains including SS7, LTE Signalling, VoLTE, 5G, CAMEL, and VAS.
Analyze network quality and KPI trends, investigate customer complaints, support service restoration, and drive operational improvements and automation initiatives.
Engineering graduate in telecommunications or network engineering.
5 to 10 years of experience in roaming technologies and international roaming operations.
Strong troubleshooting experience with SS7, LTE, VoLTE, 5G technologies, and various roaming/core network components such as SMS/SMPP, GTP, HSS, STP, PGW, SGW, OCS, DRS, VAS.
Excellent English communication skills.
Experienced in managing business-critical international roaming operations with minimal customer impact operating in 24x7 support environments.
Proficient in complex network signalling protocols and roaming ecosystems with a solid understanding of roaming platforms interworking with core networks.
Capability to independently perform structured troubleshooting and coordinate cross-functional teams to resolve incidents while identifying automation opportunities for operational efficiency.