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Tier-1 brand, metro location, generalist managed-services role, and broad skillset increase applicant competition.
Role demands domain-specific managed-services, ITIL and SLA experience, making cross-industry transferability limited.
Requires extensive managed-services experience, ITIL knowledge and vendor handling, so moderate filtering applied.
Provide advanced support by proactively identifying and resolving complex cross-technology technical incidents to maintain client infrastructure functionality.
Manage high-complexity tickets across Cloud, Security, Networking, and Applications while ensuring zero missed SLA incidents.
Mentor junior team members, create knowledge articles, engage with vendors, and contribute to automation and operational improvements.
Extensive Managed Services experience handling complex cross-technology infrastructure.
Strong understanding of ITIL processes.
Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.
Workplace type: Hybrid working.
Experienced in cross-technology environments including Cloud, Security, Networking, and Applications with ability to manage complex tickets and escalations.
Skilled in mentoring and knowledge sharing with junior team members and coordinating with third-party vendors.
Client-focused engineer comfortable working across cultures and adapting to changing client needs and operational demands.