Manager, CRM & Marketing Operations
ASSA ABLOY Group (company site, opens in a new tab)12+ yrsChennaiOn-siteDirect career pageEst. 25–40 LPA
Posted on 11 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and scale the offshore CRM and Marketing Operations organization supporting platforms like Salesforce CRM, Salesforce Marketing Cloud/Marketo, Wrike, Tableau, and Web Development.
- Own daily delivery, optimization, and operational support of multiple sales and marketing technologies while establishing standardized operating procedures and SLAs.
- Drive continuous improvement initiatives, Agile delivery, risk mitigation, and cross-functional collaboration with US leadership and global teams.
Minimum Requirements
- Bachelor's degree in IT, Computer Science, Marketing, Business, or related discipline.
- 12+ years industry experience in technology companies focusing on technical software delivery.
- 5+ years supporting Sales and Marketing Technology platforms; 3+ years managing technical or operational teams.
- Salesforce certification required; experience with multiple enterprise platforms including Salesforce CRM, Salesforce Marketing Cloud or Marketo, Adobe Experience Manager or enterprise CMS, Wrike, Tableau.
Ideal Candidate Profile
- Experienced leader of global shared services organizations supporting enterprise-scale global sales and marketing operations.
- Strong technical understanding of CRM and marketing technologies with expertise in Agile delivery and operational discipline.
- Skilled in building scalable teams and processes with focus on governance, quality assurance, service delivery, and continuous automation improvements.