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Metro location and broad MarTech/platform requirements increase candidate competition.
Medium because MarTech and CRM skills transfer across industries but require specific platform and shared-services experience.
High due to explicit 12+ years, multiple platform mandates and managerial delivery experience.
Lead and scale the offshore CRM and Marketing Operations organization supporting platforms like Salesforce CRM, Salesforce Marketing Cloud/Marketo, Wrike, Tableau, and Web Development.
Own daily delivery, optimization, and operational support of multiple sales and marketing technologies while establishing standardized operating procedures and SLAs.
Drive continuous improvement initiatives, Agile delivery, risk mitigation, and cross-functional collaboration with US leadership and global teams.
Bachelor's degree in IT, Computer Science, Marketing, Business, or related discipline.
12+ years industry experience in technology companies focusing on technical software delivery.
5+ years supporting Sales and Marketing Technology platforms; 3+ years managing technical or operational teams.
Salesforce certification required; experience with multiple enterprise platforms including Salesforce CRM, Salesforce Marketing Cloud or Marketo, Adobe Experience Manager or enterprise CMS, Wrike, Tableau.
Experienced leader of global shared services organizations supporting enterprise-scale global sales and marketing operations.
Strong technical understanding of CRM and marketing technologies with expertise in Agile delivery and operational discipline.
Skilled in building scalable teams and processes with focus on governance, quality assurance, service delivery, and continuous automation improvements.