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Tier-1 brand, popular RM title, Bangalore metro location, and generalist requirements create high competition.
Account management skills are transferable across industries, though payments/merchant experience is moderately preferred.
No explicit years or certifications but domain experience and CRM skills expected, so moderate strictness.
Build and manage relationships with large enterprise clients focusing on retention, satisfaction, and business growth.
Develop and execute account management strategies and manage escalations as the primary contact for clients.
Lead cross-functional teams to deliver customized solutions and improve client experience across sales, technical, and merchant services.
Bachelor's degree required.
Experience in account management, sales, or customer success with enterprise clients.
Proficiency in CRM systems and basic virtual communication tools including MS Office.
Willingness to work in rotational day shifts with weekly offs on a rotation basis.
Experienced in managing large or enterprise business client accounts with a focus on retention and growth.
Able to coordinate and lead cross-functional teams to address client needs and resolve complex issues.
Comfortable working remotely using CRM tools and virtual platforms for client engagement and reporting.