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Tier-1 employer and metro location balanced by niche networking and AI-infrastructure specialization.
Highly specialized datacenter networking and AI-infrastructure skills limit cross-industry transferability.
Requires deep datacenter networking, RDMA/AI-infra expertise and customer escalation experience, so filters are moderately strict.
Support and resolve complex technical issues in AI networking and infrastructure products for key customers and OEMs.
Develop and deliver training, contribute to knowledge bases, and participate in on-call rotations supporting production systems.
Integrate AI-assisted automation into support operations, mentor junior engineers, and drive process improvements based on field data.
Strong fundamentals in Datacenter Networking and AI infrastructure stack components like RDMA/RoCE and collective communication libraries.
Experience leading technical escalations and customer engagements with hyperscalers, large enterprises, or OEMs in a support role.
Proficient scripting and automation skills in Python, Go, or Shell.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in multi-team troubleshooting and collaborative resolution of hardware, firmware, driver, and software issues within AI infrastructure.
Comfortable leading customer meetings and translating complex technical problems into clear communications for engineering and management.
Has knowledge of AI-powered tooling (LLMs, AI agents) to enhance support productivity and automation workflows.