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Niche ServiceNow expertise reduces pool despite metro location and mid-level experience.
ServiceNow specialization is transferable across industries but remains platform-specific, limiting broad cross-domain fit.
Explicit 5-7 years, mandatory ServiceNow expertise, ITIL knowledge, and background checks indicate strict filters.
Own the delivery, optimization, and evolution of the ServiceNow platform including configuration, administration, application development, automation, and technical solution delivery.
Partner with stakeholders across IT, Security, Facilities, and other business units to translate business needs into scalable ServiceNow solutions and improve service management processes (e.g., Incident, Problem, Change Management).
Drive platform governance, roadmap development, stakeholder adoption, and continuous improvement initiatives to enhance operational efficiency and user experience.
Bachelor's degree in computer science, engineering, or equivalent experience required.
5-7 years combined experience in IT Operations and Application Development; at least 1 year in program or project management.
Strong experience with ServiceNow platform administration and development.
Understanding of ITIL V3 service management disciplines relevant to service development and operations.
Experienced in managing and advancing ServiceNow platforms with ability to lead moderately complex projects balancing business and technical factors.
Capable of collaborating with cross-functional teams (IT, Security, Facilities) to integrate business processes into ServiceNow workflows.
Skilled in analyzing platform performance data and automating manual processes to improve operational efficiency and achieve long-term platform maturity.