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Strong Tier-1 brand, metro location, mid-level CSM role increases applicant density despite MuleSoft requirement.
MuleSoft and enterprise integration experience limits transfers outside integration-focused SaaS and enterprise IT.
Mandatory 8+ years and MuleSoft/integration expertise create stringent filtering.
Manage and maintain relationships with a small number of large, high-profile customers, focusing on their business goals to maximize value from Salesforce's Mulesoft platform.
Act as a trusted advisor with deep technical knowledge of Mulesoft AnyPoint Platform, providing proactive guidance on features, adoption, and technical recommendations to optimize customer success.
Lead communication and coordination during major incidents impacting customers, collaborating with internal teams to resolve issues and communicate status effectively.
8+ years overall experience with 6+ years specifically in building or supporting enterprise-grade Java-based integration or API management systems like Mulesoft.
Expertise and solid understanding of Mulesoft AnyPoint Platform and deployment models is mandatory.
Experience with Internet technologies (TLS, HTTP, REST, Webservices), enterprise SaaS solution connectivity (e.g., Salesforce, Netsuite, Workday), and implementation of CI/CD, security, logging, monitoring.
This role requires working AMER shift alignment (6:30 PM - 3:30 AM).
Experienced in managing and supporting enterprise-grade integration/API systems with a focus on Mulesoft technical implementations.
Proven ability to act as a technical advisor, communicate effectively with customer and internal stakeholders, and handle high-severity incidents.
Comfortable working in a global, customer-facing role requiring collaboration across teams and flexible shift timings.