Customer Success Manager- Mulesoft exp mandatory
Salesforce, Inc. (company site, opens in a new tab)8+ yrsHyderabadOn-siteDirect career pageEst. 22–35 LPA
Posted on 11 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and maintain relationships with a small number of large, high-profile customers, focusing on their business goals to maximize value from Salesforce's Mulesoft platform.
- Act as a trusted advisor with deep technical knowledge of Mulesoft AnyPoint Platform, providing proactive guidance on features, adoption, and technical recommendations to optimize customer success.
- Lead communication and coordination during major incidents impacting customers, collaborating with internal teams to resolve issues and communicate status effectively.
Minimum Requirements
- 8+ years overall experience with 6+ years specifically in building or supporting enterprise-grade Java-based integration or API management systems like Mulesoft.
- Expertise and solid understanding of Mulesoft AnyPoint Platform and deployment models is mandatory.
- Experience with Internet technologies (TLS, HTTP, REST, Webservices), enterprise SaaS solution connectivity (e.g., Salesforce, Netsuite, Workday), and implementation of CI/CD, security, logging, monitoring.
- This role requires working AMER shift alignment (6:30 PM - 3:30 AM).
Ideal Candidate Profile
- Experienced in managing and supporting enterprise-grade integration/API systems with a focus on Mulesoft technical implementations.
- Proven ability to act as a technical advisor, communicate effectively with customer and internal stakeholders, and handle high-severity incidents.
- Comfortable working in a global, customer-facing role requiring collaboration across teams and flexible shift timings.