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Metro role with moderate brand and specialized pre-sales skills yields medium competition.
Requires ITIL/service delivery and pre-sales experience, limiting cross-industry transferability.
Explicit 8+ years requirement plus ITIL and service delivery expertise increases shortlisting strictness.
Lead pre-sales service management activities including RFP responses, solution validation, and contract alignment to ensure operational readiness and delivery viability.
Manage end-to-end service delivery processes such as incident, change, problem, and request management focusing on improving service quality and client satisfaction.
Lead major incident response for critical clients, coordinating cross-functional teams, communication, and post-incident reviews to minimize business impact.
Minimum 8+ years of relevant experience or equivalent education and experience; Master’s degree preferred.
Experience with ITIL-based service support and service management processes.
Location: Bangalore.
Work Experience Required: Minimum 8+ years relevant experience
Experienced in bridging pre-sales and operational teams with expertise in service delivery governance and transition management.
Strong skills in managing major incidents in complex client environments, demonstrating operational leadership under pressure.
Ability to coordinate virtual, cross-functional teams and engage executive-level stakeholders effectively.