Service Management Pre Sales Lead- Principal Service Management
Unisys (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 20–32 LPA
Posted on 22 Aug
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Job description
Structured overview of role & requirements
About This Role
- Lead pre-sales service management activities including RFP responses, solution validation, and contract alignment to ensure operational readiness and delivery viability.
- Manage end-to-end service delivery processes such as incident, change, problem, and request management focusing on improving service quality and client satisfaction.
- Lead major incident response for critical clients, coordinating cross-functional teams, communication, and post-incident reviews to minimize business impact.
Minimum Requirements
- Minimum 8+ years of relevant experience or equivalent education and experience; Master’s degree preferred.
- Experience with ITIL-based service support and service management processes.
- Location: Bangalore.
- Work Experience Required: Minimum 8+ years relevant experience
Ideal Candidate Profile
- Experienced in bridging pre-sales and operational teams with expertise in service delivery governance and transition management.
- Strong skills in managing major incidents in complex client environments, demonstrating operational leadership under pressure.
- Ability to coordinate virtual, cross-functional teams and engage executive-level stakeholders effectively.