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Metro location, common mid-level key-accounts title, 5–7 years range, and broad SaaS/event-tech skills create high competition.
Client-servicing and account skills transfer across industries, though event-tech domain adds moderate specialization.
Explicit 5–7 years requirement and preferred SaaS/event-tech experience create moderate screening.
Manage end-to-end relationships with key enterprise clients acting as primary contact.
Coordinate internal teams to deliver smooth execution of virtual, hybrid, and onsite events.
Drive client satisfaction, retention, upselling, and account growth through regular reviews and feedback.
5-7 years experience in Client Servicing, Account Management, Customer Success, or Event Management.
Experience handling Corporate, Enterprise, B2B, or SaaS clients.
Experience with Event Technology platforms preferred but not mandatory.
Proficient in Client Relationship Management, Project Coordination, CRM tools, MS Excel & PowerPoint.
Experienced in managing large-scale client accounts, especially in Enterprise or B2B environments.
Skilled in coordinating cross-functional teams for event management and technology delivery.
Comfortable with virtual and hybrid event technologies and driving client growth through upselling.